5 Best Telehealth Options in Vancouver

Let’s be honest: getting to the doctor’s office is not always the most convenient experience.

You have to deal with traffic, find parking, and then wait in a crowded waiting room. Fortunately, telehealth services have revolutionized how we access healthcare, making it easier and more convenient than ever.

In this post, we’ll introduce you to some of the best telehealth services in Vancouver, evaluating them based on several key criteria to ensure they offer accessible, safe, and high-quality care.

Criteria for Evaluation

Doctor Expertise: The qualifications and expertise of the doctors providing telehealth services.

Service Quality:

Video and Audio Quality: Assessing the quality of the video and audio during consultations.
Security and Privacy: Evaluating the security measures and privacy policies to ensure patient confidentiality.

Customer Service:

Technical Support: The availability and responsiveness of customer service and technical support.
Appointment Scheduling: The convenience and user-friendliness of scheduling appointments.

Multi-Language Support: Whether the service offers support in multiple languages.

1. Viva Care Telehealth Inc.

Website: Viva Care Telehealth
Address: 10153 King George Blvd #1026, Surrey, BC V3T 5X4, Canada
Contact: +1 778-879-1190
Operating Hours: Monday: 9am to 5pm, Tuesday to Friday: 9am to 9pm, Saturday: 9am to 3pm, Sunday: 10am to 3pm

Rating:

Doctor Expertise: ★★★★★ 5/5
Service Quality: ★★★★☆ 4/5
- Video and Audio Quality: ★★★★☆ 4/5
- Security and Privacy: ★★★★★ 5/5
Customer Service: ★★★★☆ 4/5
- Technical Support: ★★★★★ 5/5
- Appointment Scheduling: ★★★★☆ 4/5
Multi-Language Support: ★★★★★ 5/5

Viva Care Telehealth offers multilingual doctors and a comprehensive range of services, including routine health assessments, prescription renewals, and medical advisory sessions. They also provide free prescription delivery through their “Rx Delivery Program.”

Pros: Open seven days a week, Multilingual doctors, Free prescription delivery

Cons: Some complaints about responsiveness

Patient Reviews:

“Accommodating and punctual. Can’t believe I got an appointment in only one day for my son.” – Anna V.

“Very convenient service. Book an appointment online in the morning or afternoon and get an appointment that day usually within a few hours.” – Alison L.

2. Rockdoc Virtual Travel Clinic

Website: Rockdoc Virtual Travel Clinic
Contact: +1 (833) 274-9673
Operating Hours: Monday to Friday: 9am to 5pm

Rating:

Doctor Expertise: ★★★★★ 5/5
Service Quality: ★★★★★ 5/5
- Video and Audio Quality: ★★★★★ 5/5
- Security and Privacy: ★★★★★ 5/5
Customer Service: ★★★★☆ 4/5
- Technical Support: ★★★★★ 5/5
- Appointment Scheduling: ★★★★☆ 4/5
Multi-Language Support: ★★★★☆ 4/5

Rockdoc provides comprehensive travel health consultations and prescriptions, including detailed health risk assessments for travelers. They offer prescription collection or mail delivery, and referrals for local pharmacies.

Pros: Ideal for travel prescriptions, Discount for two or more travelers

Cons:No multilingual services

Patient Reviews:

“Friendly and inviting. Easy to book last-minute appointments.” – Jo B.

“Smooth process. The nurse was prompt, interesting, and caring.” – Paul O.

3. Vancouver Coastal Health

Website: Vancouver Coastal Health
Address: 2750 E Hastings St, Vancouver, BC V5K 1Z9, Canada
Contact: +1 604-675-3896
Operating Hours: Monday to Friday: 9am to 5pm

Rating:

Doctor Expertise: ★★★★★ 5/5
Service Quality: ★★★★★ 5/5
- Video and Audio Quality: ★★★★★ 5/5
- Security and Privacy: ★★★★★ 5/5
Customer Service: ★★★★☆ 4/5
- Technical Support: ★★★★★ 5/5
- Appointment Scheduling: ★★★★☆ 4/5
Multi-Language Support: ★★★★☆ 4/5

Vancouver Coastal Health offers telehealth services using video conferencing, email, and text messaging, catering to a wide range of medical concerns including primary care, mental health, and specialized fields like dermatology and cardiology.

Pros: Uses video, email, and text conferencing, Strict privacy policy

Cons: Frequently booked

Patient Reviews:

“They are nice and thoroughly take care of patients.” – Yan P.

“Excellent services, the staff with excellent human quality and very courteous.” – Yadira C.

4. Oakridge Medical Clinic

Website: Oakridge Medical Clinic
Address: 650 W 41st Ave Tower, 312 Oakridge South Tower, Vancouver, BC V5Z 2M9, Canada
Contact: +1 604-261-8177
Operating Hours:

Monday to Friday: 9am to 5pm
Saturday: 11am to 5pm

Rating:

Doctor Expertise: ★★★★★ 5/5
Service Quality: ★★★★★ 5/5
- Video and Audio Quality: ★★★★★ 5/5
- Security and Privacy: ★★★★★ 5/5
Customer Service: ★★★★☆ 4/5
- Technical Support: ★★★★★ 5/5
- Appointment Scheduling: ★★★★☆ 4/5
Multi-Language Support: ★★★★☆ 4/5

Oakridge Medical Clinic specializes in a wide range of medical fields and uses user-friendly and secure platforms like Doxy.me and Zoom for telehealth appointments. However, telehealth services are only available to existing patients.

Pros: Wide range of medical specialties, Comprehensive telehealth services

Cons: No online booking system

Patient Reviews:

“Best ever. Delivered our son during the Olympics, amazing team since then as well.” – Carl S.

“Best physician ever. No doubt from Commercial to Oakridge a Golden Globe award.” – Angie V.

5. WELL Health Virtual Clinics+

Website: WELL Health Virtual Clinics+
Contact: care@virtualclinics.ca
Operating Hours: Monday to Friday: 9am to 5pm

Rating:

Doctor Expertise: ★★★★★ 5/5
Service Quality: ★★★★☆ 4/5
- Video and Audio Quality: ★★★★☆ 4/5
- Security and Privacy: ★★★★★ 5/5
Customer Service: ★★★★☆ 4/5
- Technical Support: ★★★★☆ 4/5
- Appointment Scheduling: ★★★★★ 5/5
Multi-Language Support: ★★★★★ 5/5

WELL Health Virtual Clinics+ offers a secure platform with bank-level encryption and a wide range of doctors with various specialties. They provide free prescription and renewal delivery anywhere in Canada.

Pros: Secure with bank-level encryption, Free prescription and renewal delivery anywhere in Canada

Cons: Some complaints about audio and video quality

Patient Reviews:

“User-friendly platform. Amazing service and a very user-friendly platform!” – Jana F.

“Quick and effective service. Great service during quarantine.” – Virginia M.

These top telehealth services in Vancouver make healthcare more accessible and convenient. Whether you need routine check-ups, travel consultations, or ongoing care, these providers offer reliable and high-quality telehealth options.

5 Best Telehealth Options in Vancouver

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